How to request a refund

Get your money back for eligible charges.

Requesting a Refund

You may be eligible for a refund if you were charged incorrectly for a cancelled ride, duplicate charge, or faulty trip.

  1. Go to Trip History and select the trip.
  2. Tap Get Help → I want a refund.
  3. Select the reason and provide details.
  4. Submit your request.

Refund Timeline

  • Card refunds: 3–7 business days
  • Oya Wallet refunds: Instant
Tip: Refund requests must be submitted within 14 days of the trip date.
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Oya Riyders
Oya Riyders