How to report a safety incident

Step-by-step guide to reporting rider, driver, or road incidents.

Reporting a Safety Incident

Your safety reports help us keep the platform safe for everyone. Here's how to report:

After a Trip

  1. Contact our support team with your trip details.
  2. Tap Report a Safety Issue.
  3. Select the incident type and provide a description.
  4. Submit — our safety team responds within 24 hours.

During a Trip

  1. Tap the Shield icon on the active trip screen.
  2. For emergencies, tap Emergency SOS.
  3. For non-emergencies, tap Report Safety Issue.

Via Email

Email safety@oyariyders.com for sensitive or detailed reports.

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Oya Riyders
Oya Riyders