My driver didn't arrive — what do I do?

Steps to take if your driver cannot find you or no-shows.

Driver Didn't Arrive

If your driver hasn't arrived, here are the steps to take:

Check the live map — the driver may be nearby but stuck in traffic or navigating.
Use the in-app call or message button to contact your driver directly.
If the driver is clearly going in the wrong direction, call to guide them to your exact location.
If no contact after 5 minutes, you can cancel for free (the wait time has been exceeded) and a new ride will be requested.

If you were charged a cancellation fee due to the driver's failure to arrive, contact support immediately and we will review and refund the charge.

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