Driver Took the Wrong Route
Our drivers follow in-app navigation, but occasional route deviations can happen. Here's what to do:
During the Trip
- Politely inform the driver of the preferred route or a shorter alternative.
- If the deviation seems intentional or unsafe, use the in-app SOS button immediately.
After the Trip
If you were overcharged because of a longer-than-expected route:
- Go to Trip History and select the trip.
- Tap Get Help → Fare was incorrect → Route issue.
- Our team will review the GPS data and issue a fare adjustment if warranted.
